Frequently Asked Questions

  • Where are you located?

    We are a home bakery located in Pontiac, Illinois. We are an Illinois licensed cottage food bakery.

    As of July 2024 I will also be baking out of a commercial kitchen a couple times a month which gives me the ability to ship to all states!

    Our cookies are baked fresh to order by hand. We love to experiment with new flavors each month and take pride in always baking from scratch in small batches. CoCo's cookies is fully insured, permitted, ServSafe Manager and Allergen certified.

    Coco's Cookies are free from preservatives. They are made with quality butter, pure chocolates, fresh eggs and real sugar.

  • How do I get cookies?

    Currently there are a few ways to get cookies!

    1. You can come to one of my local pop-up or pick up events (Follow along on social media for announcements on special website pre-orders & pop-up announcements! )

    2. Place a custom order through the custom order tab above for local pick-up, delivery, or shipping

    3. Follow along on social media for "cookie drops" on my website where you can purchase for shipping NATIONWIDE!

    3. Become a cookie club subscription member! Cookies of the month will be delivered by mail to your doorstep mid-month each month!

    Facebook 

  • Can I buy cookies anywhere locally besides pop-ups?

    YES!! As of August 2024 we have two locations carrying rotating flavors of our best selling cookies!

    -PONTIAC: ACRES INN

    -DWIGHT: PERFECT BLEND COFFEE HOUSE

    -FAIRBURY: THE COFFEE STEAMER TRAILER

  • Do you ship?

    YES! Currently as of JULY 2024 I am shipping NATIONWIDE!

    I will be doing online "cookie drops" where Cookies will be available to purchase online to ship. Stay up to date for cookie announcements on social media!

    SHIPPING DAYS ARE M-W only to ensure maximum freshness of cookies!

  • Are your cookies allergen friendly?

    CoCo's Cookies is NOT an allergy free bakery. We use the same kitchen and equipment to bake all cookies which may contain dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, cocoa (chocolate), milk and sugar, and/or other non allergy friendly ingredients. While we do our best, we cannot guarantee the absence of cross-contamination of allergens.

  • Cookie Care

    If you want that fresh from the oven taste, we highly recommend warming up your cookies in your oven (or even air fryer) for a crispy outside and gooey center.

    Oven: 350°F for 3-5 mins (5-10 min from frozen)

    Microwave: 10 second increments

    Cookies should stay fresh in sealed bag or air tight container for 7 days. It is recommended to freeze any cookies that are not eaten immediately in sealed bag to maintain maximum freshness. When ready to eat, thaw to room temperature and reheat using the directions above.
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