Frequently Asked Questions

  • Where are you located?

    I am based out of Pontiac, IL! I rent commercial kitchen space which has allowed me to grow from being primarily a home baker to expand my business to wholesale and nationwide shipping!

    Our cookies are baked fresh to order by hand. We love to experiment with new flavors each month and take pride in always baking from scratch in small batches. CoCo's cookies is fully insured, permitted, ServSafe Manager and Allergen certified.

    Coco's Cookies are free from preservatives. They are made with quality butter, pure chocolates, fresh eggs and real sugar.

  • How do I get cookies?

    Currently there are a few ways to get cookies!

    1. For local pick-ups: Follow along on social media & sign up here to get notified when I am having a local pick-up from my house! COCOS LOCAL PICK-UPS

    2. You can order cookies for shipping at anytime for shipping NATIONWIDE!

    3. Become a cookie club subscription member! Cookies of the month will be delivered by mail to your doorstep mid-month each month!

    4. To inquire about a custom order for a special event please send me a message on my contact page or social media!

    Instagram

    Facebook 

  • Can I buy cookies anywhere locally besides pop-ups?

    YES!! As of August 2024 we have two locations carrying rotating flavors of our best selling cookies!

    -PONTIAC: ACRES INN

    -DWIGHT: PERFECT BLEND COFFEE HOUSE

  • Do you ship?

    YES! Currently as of JULY 2024 I am shipping NATIONWIDE!

    Note on my home page of my website what the current ship dates are each month to determine when your order will ship!

    Cookie Subscriptions are charged on the 12th of each month and will ship the Wednesday following!

  • Are your cookies allergen friendly?

    CoCo's Cookies is NOT an allergy free bakery. We use the same kitchen and equipment to bake all cookies which may contain dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, cocoa (chocolate), milk and sugar, and/or other non allergy friendly ingredients. While we do our best, we cannot guarantee the absence of cross-contamination of allergens.

  • Cookie Care

    If you want that fresh from the oven taste, we highly recommend warming up your cookies in your oven (or even air fryer) for a crispy outside and gooey center.

    Oven: 350°F for 3-5 mins (5-10 min from frozen)

    Microwave: 10 second increments

    Cookies should stay fresh in sealed bag or air tight container for 7 days. It is recommended to freeze any cookies that are not eaten immediately in sealed bag to maintain maximum freshness. When ready to eat, thaw to room temperature and reheat using the directions above.
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